Sunchain Technologies Private Limited operates the portal in Sri Lanka, which offers cricket online games through the web-portal Neuball.io and partner website(s) and mobile application(s) (collectively referred to as the “Portal”). Sunchain Technologies Private Limited referred to herein as “Neuball” or “we” or “us” “our”.
All capitalised terms not defined herein shall have the meaning ascribed to them in the Terms.
Neuball respects the privacy of its Users and is committed to protect it in all respects. With a view to offer an enriching and holistic internet experience to its Users, Neuball offers a vast repository of Services. Kindly refer to the ‘About Us’ section to know more about Neuball. The information about the User is collected by Neuball as (i) information supplied by Users and (ii) information automatically tracked during User’s navigation on Neuball.
Purpose and Usage:
To avail certain Services on the Portal, Users would be required to provide certain information for the registration process, namely:
Date of birth
Additionally in the course of providing you with access to the Services, and in order to provide you access to the features offered through the Portal and to verify your identity, secure your account details, you may give us the permission to capture, record your device related information, operating system information, network information, location information etc. You may choose to allow us to gather information in relation to the apps installed on your device in order for us to better our Services and your experience on the Portal. You may also be required to furnish additional information, including your Permanent Account Number.
In certain instances, we may also collect sensitive personal information from you on the Portal. SPI means such personal information which consists of information relating to your financial information, such as information regarding the payment instrument/modes used by you to make such payments, which may include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc (“SPI”) This information is presented to you at the time of making a payment to enable you to complete your payment expeditiously.
We collect and use personal information provided by you (that is, information that may be used to identify you and that is not otherwise publicly available) to operate, provide, develop, and improve the Services, keeping you informed of Our offerings, and the products and/or services of our affiliates and group entities, and to enable Our affiliates and group entities to reach out to you in relation to the products and services offered by them.
All required information is specific and based on the kind of Game/ Services the User wishes to participate in or access, and will be utilized to provide services, including but not limited to the Services requested by the User.
Neuball may share information as provided by you and data concerning your usage of the Services and participation in the Games with its affiliates and group entities to enable its affiliates and group entities to reach out to you in relation to the products and/ or services offered by them. Neuball may also share such information with third party service providers engaged by Neuball, for the purpose of data analytics or for the purpose of storage, improving the services (including product enhancements) and to help Neuball serve you better. Provided that affiliate, group entity and third-party service provider (as may be applicable) with whom the information is shared will be required, on best efforts basis, to comply with the same standards as applicable to Neuball in relation to maintaining the security of the information.
By using the Portal, you hereby expressly agree and grant consent to the collection, use and storage of your information by Neuball. Neuball reserves the right to share, disclose and transfer information collected hereunder with its affiliates and group entities. In the event Neuball sells or transfers all or a portion of its business assets, consumer information may be one of the business assets that are shared, disclosed or transferred as part of the transaction. You hereby expressly grant consent and permission to Neuball for disclosure and transfer of personal information to such third parties.
Neuball may share information and data concerning usage of the Services and participation in the Game with its commercial partners for the purpose of facilitating user engagement, for marketing and promotional purposes and other related purposes. Further, Neuball reserves the right to disclose/ share information with affiliates, group entities and third parties in limited circumstances, including for the purposes of complying with applicable law, responding to duly authorized legal process, governmental requests, preventing fraud or imminent harm, and ensuring the security of our network and services.
To improve the effectiveness and usability of the Portal for our Users, we use “cookies”, or such similar electronic tools to collect information to assign each visitor a unique random number as a User Identification (User ID) to understand the User’s individual interests using the identified device. Unless the User voluntarily identifies himself/herself (e.g., through registration), Neuball has no way of knowing who the User is, even if we assign a cookie to the User’s device. The only information a cookie can contain is information supplied by the User. A cookie cannot read data off the User’s device hard drive. Neuball’s advertisers may also assign their own cookies to the User’s device (if the User clicks on their ad banners), a process that Neuball does not control.
Neuball’s web servers automatically collect limited information about User’s device connection to the Internet, including User’s IP address, when the User uses the Portal. (User’s IP address is a number that lets devices attached to the Internet know where to send data to the User — such as the web pages viewed by the User). The User’s IP address does not identify the User personally. Neuball uses this information to deliver its web pages to Users upon request, to tailor its Portal to the interests of its users, to measure traffic within the Portal and let advertisers know the geographic locations from where Neuball’s visitors come.
All information gathered on Neuball is securely stored within the Neuball-controlled database. The database is stored on servers secured behind a firewall; access to such servers being password-protected and strictly limited based on need-to-know basis. However, we understand that as effective as our security measures are, no security system is impenetrable. Thus, we cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. Further, any information you include in a posting to the discussion areas will be available to anyone with internet access. By using the Portal, you understand and agree that your information may be used in or transferred to countries other than Sri Lanka.
When Neuball presents information to its online advertisers – to help them understand its audience and confirm the value of advertising on the Portal – it is usually in the form of aggregated anonymous data (information that cannot be used to trace a user) of Users that may include statistics and/or data concerning User traffic, User responsiveness and User behavior to such advertisements on our Portal. When you register with Neuball, we contact you from time to time about updating your content to provide features which we believe may benefit you.
Conditions of Use:
NEUBALL DOES NOT WARRANT THAT THIS PORTAL, IT’S SERVERS, OR EMAIL SENT BY US OR ON OUR BEHALF ARE VIRUS FREE. NEUBALL WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS PORTAL, INCLUDING, BUT NOT LIMITED TO COMPENSATORY, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL AND CONSEQUENTIAL DAMAGES, LOSS OF DATA, GOODWILL, BUSINESS OPPORTUNITY, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES.
Retention of Data:
User Account and Data Deletion:
Users are entitled to request Neuball to delete their User accounts and their personal information by sending an email with their written request to *helpdesk*
We will do our best to respond promptly and in any event within one month of the following:
Our receipt of your written request; or
Our receipt of any further information we may ask you to provide, to enable us to comply with your request, whichever is later.
As an alternative to account deletion, by writing to *helpdesk*, you also have the option to request either:
(i) the suspension of your account, after which you will not be able to play paid contests on your User account but will continue to have access to other parts of the Portal; or
(ii) temporary deactivation of your account, where you will no longer be able to log into the Portal but which allows you to request reactivation of your account with all your account data.
If you proceed with permanent deactivation of your account, you will lose access to the Portal and the Services, including any User data and personal information associated with your account. Users may request for account restoration within six (6) months from the date of notification of account deletion by Neuball by writing to *helpdesk*
When you request deletion of your data, we follow a deletion process that ensures that your data is safely and completely removed from our servers or retained only in anonymous form. We try to ensure that our services protect information from accidental or malicious deletion. Because of this, there may be delays between when you request deletion and when copies are deleted from our active and backup systems.
Applicable Law and Jurisdiction:
You will promptly notify Neuball if there are any changes, updates or modifications to your personal information. Further, you may also review, update or modify your personal information and User preferences by logging into your profile page on the Portal.